Terms of Service

1. Acceptance of Terms

By accessing and using QG MED's website (qgmed.org) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

QG MED provides wholesale and retail medical supplies, including Personal Protective Equipment (PPE), Durable Medical Equipment (DME), wound care supplies, and other healthcare products. We serve healthcare facilities, medical professionals, and individual consumers.

3. Account Registration

To make purchases, you must:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Be at least 18 years old or have parental consent
• Notify us immediately of any unauthorized account use
• Accept responsibility for all activities under your account

4. Ordering and Payment

4.1 Orders

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Prices are subject to change without notice
• Product availability is not guaranteed until order confirmation

4.2 Payment

• Payment is processed securely through Square
• We accept major credit cards and insurance (when applicable)
• Full payment is required at time of order unless other arrangements are made
• You represent that you have the legal right to use any payment method provided

4.3 Pricing

All prices are in U.S. Dollars. Applicable taxes and shipping fees will be added at checkout. We strive to provide accurate pricing but reserve the right to correct any errors.

5. Shipping and Delivery

• Shipping times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery to the carrier
• You are responsible for providing accurate shipping information
• Additional charges may apply for expedited shipping
• International shipping may be subject to customs fees and import duties

6. Returns and Refunds

Please refer to our Returns Policy for detailed information. Key points include:

• Returns must be requested within 30 days of delivery
• Items must be unused and in original packaging
• Certain items (opened medical supplies) may not be returnable for safety reasons
• Refunds will be issued to the original payment method
• Return shipping costs may apply

7. Discounts and Promotions

7.1 Veterans Discount

15% discount for military veterans and active duty personnel. Valid military ID or verification required.

7.2 Seniors Discount

10% discount for customers 65 years and older. Valid government-issued ID required.

7.3 General Terms

• Discounts cannot be combined unless explicitly stated
• We reserve the right to modify or cancel promotions at any time
• Promotional codes are single-use and non-transferable

8. Insurance Claims

When we accept insurance for eligible products:

• You are responsible for verifying your coverage and benefits
• We will submit claims on your behalf when possible
• You are responsible for any amount not covered by insurance
• Insurance information must be accurate and current
• Prescription or physician authorization may be required for certain DME

9. Product Information and Medical Advice

Important: We provide medical supplies but do not provide medical advice.

• Product descriptions are provided by manufacturers
• We are not responsible for errors in product information
• Always consult healthcare professionals before using medical equipment
• Follow all manufacturer instructions and safety guidelines
• We do not diagnose, treat, or provide medical opinions

10. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by QG MED or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute our content without permission.

11. Prohibited Uses

You agree not to:

• Use our services for any illegal purpose
• Violate any laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Interfere with others' use of our services
• Resell products without authorization
• Provide false or misleading information

12. Limitation of Liability

To the fullest extent permitted by law:

• QG MED is not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid for the product
• We are not liable for delays or failures beyond our reasonable control
• Product warranties are provided by manufacturers, not QG MED

13. Indemnification

You agree to indemnify and hold QG MED harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights.

14. HIPAA Compliance

As applicable, we comply with the Health Insurance Portability and Accountability Act (HIPAA). See our HIPAA Compliance Policy for details on how we protect your health information.

15. Governing Law

These Terms of Service are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

16. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Information

For questions about these Terms of Service, contact us: