Privacy Policy
Last Updated: December 22, 2025
1. Introduction
QG MED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qgmed.org and use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely through Square)
- Account credentials
- Insurance information (when applicable)
- Medical equipment needs and prescriptions (when applicable)
2.2 Automatically Collected Information
- Browser type and version
- IP address and device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Process insurance claims and billing
- Provide customer support
- Send marketing communications (with your consent)
- Verify your eligibility for veteran and senior discounts
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors (Square), shipping carriers, insurance providers
- Business Partners: National buying group partners for wholesale purchasing
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. HIPAA Compliance
As a provider of medical equipment and supplies, we comply with the Health Insurance Portability and Accountability Act (HIPAA) when applicable. Protected Health Information (PHI) is handled according to HIPAA regulations. For more details, see our HIPAA Compliance Policy.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a portable format
To exercise these rights, contact us at info@qgmed.org or call 786-949-4191.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: