FAQs

1. How long does it take an order to ship?
 
A: Once an order is placed we take 2-4 business days to process the order. We do not process orders during the holidays. Then we fulfill the order in 2-3 business days. Please monitor your email.
 
 
 
2. Where are the packages coming from?
 
A: We work with several different manufacturers whom have over 20 different lcations all across the united states.
 
 
 
3. Do you accept net30 payments and if so how do i get setup?
 
A: Yes, we work b2B net30. In order to inquire about our services please email us at customerservice@qgmed.org
 
 
 
4. Help! My order has not shipped
 
A: Please be aware that once an order is placed it takes 2-3 business days to process the order. Then it takes 7-10 business days for your item to be shippedout and recieved. If you have waited over 14 business days and HAVE NOT received word form us your item is backordered/delayed, please email us at customerservice@qgmed.org
 
 
 
5. Why am i being charge freight on summit and other products?
 
A: A few manufacturers we work with charges for freight, which is why we charge our customers freight.
 
 
 
6. What is a 3 phrase power?
 
A: Three-phase power can be defined as the common method of alternating current power generation, transmission, and distribution. It is a type of polyphase system and is the most common method used by electric grids worldwide to transfer power.
 
7. Do you offer training and support for the CT and MRI machines?
 
A: Absolutely! Our team will come out there and spend one week after installation to ensure your staff is equipped with the knowledge of the product,
 
8. Why do i need a chiller for my MRI machine?
 
A: MRI magnums require helium if customer in US and buy the chiller gets there first and MRI working it plugs into magnetic runs through keeps cold. However, if it goes warm because site isn’t ready, If it shows up the liquid helium will need to keep it cold 25k or more. We can provide the chiller for a fee as well.
 
 
 
9. What are your lead times on CT and MRI machines?
 
They are system dependent.
 
CT:
 
-Customer has permit: 2-4 weeks
 
-Customer doesn't have a permit: 4-8 weeks
 
MRI machines take 16 weeks for installation because it requires construction time.